The Athens Area Society for


Human Resource Management 

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Effective Communication for HR Professionals – You Had Me At Hello

  • 13 Aug 2013
  • 5:30 PM - 8:00 PM
  • Georgia Center UGA Campus

Registration

  • For non-members
  • Normal monthly meeting announcement

Registration is closed

Wow! Where has the summer gone?

Our next Athens Area SHRM meeting will be on Tuesday August 13, 2013 at the Georgia Center. Networking will begin at 5:30pm followed by dinner and our program.

Please note that there is construction at the Georgia Center and we will be meeting in Dogwood Hall instead of our normal meeting room. Also, be sure to bring business cards for networking!

Please register by Friday Aug 9th so that we can have an accurate count of attendees. If you have special dietary needs, PLEASE send an email to AASHRM@gmail.com when you register so that we can give the Georgia Center sufficient notice.

Our August 2013 program will be “Effective Communication for HR Professionals – You Had Me At Hello” presented by Jim Kerlin of Sandler Training in Lawrenceville. Jim was recommended by our friends at the Foothills of GA SHRM over in Gainesville and we thank them for the referral. If you have individuals who may have challenges related to this topic, this may be a time to register them as a guest and bring them to the meeting!

Jim’s session covers HR communications both within the organization and in recruiting/hiring, with emphasis on bonding/rapport, how to use pattern interrupts, elements of communication (physiology, tonality, words) including active listening, OK- Not OK-ness, mirror and matching, identifying primary sensory dominance (Visual, Auditory, Kinesthetic), understanding your own DISC style and how to identify and adapt to the other person's style within minutes.  Emphasis is on bonding/rapport skills to build a bridge of trust and adapting to other’s styles. Some specific topics within the program:

The importance of bonding/rapport to build trust within corporate culture

Use of pattern interrupts and managing expectations for new hire interviews, avoiding buzzwords

Elements of communication:  body language 55%, tonality 38%, words 7% and the implications

Active listening – the role of re-statements and paraphrasing to assure understanding

Mirror and Matching – using them to establish rapport or break rapport

Identifying the Primary Sensory Dominance of other person – Visual, auditory, or kinesthetic

Understanding the DISC communication styles: Dominant, Influencer, Steady Relator, Compliant

Identifying DISC styles quickly and shifting into the other person’s style to establish rapport

Taking personal responsibility to build better communications within the company

Concept of OK – Not OK and its role in communication

About Jim Kerlin - Jim is owner of Sandler Training in Lawrenceville.   He transforms professionals by using Sandler’s proven sales processes and methods to reinforce behavior, attitude, and technique to assure improved sales performance, effective sales management, and strategic customer care. He and his wife, Deborah, live in Sugar Hill and have two children in college.

Jim brings insight from over 25 years in sales, management, and operations to share with clients. His proven results include division sales management, implementing Salesforce.com client relationship management software in multiple divisions in a $450M corporation, and sales operations with training responsibility for inside and field sales teams. On a personal level, he has written 160 free children’s sermons and has maintained a website since 1997 that reached over 850,000 visitors in 241 countries in 2012.

Directions to Georgia Center

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